Operations: [FMMI EASTERN BRANCH] OPERATIONAL EXCELLENCE FOR MANUFACTURING

There is no single definition for operational excellence. Experts have defined operational excellence in several ways based on their perceptions. The Institute for Operational Excellence (OE) defines operational excellence as a situation where every employee can see the flow of value to the customer and fix it before it breaks down. OE is a mindset that drives continuous improvement and value creation in an organization. It involves optimizing the processes, systems and people that deliver products or services to the customers, while minimizing costs and risks. In building OE implementation capability, practitioners shall determine the methodology or approach that matches organisation’s business mission, define the goals, get employees on board with specific roles to play, communicate, and practice OE continuously. OE implementation framework can be designed to suit any industries.